How long does it take to process my order?
Orders are processed within 1–2 business days after your order has been placed.
How long does shipping take?
After your order has been processed, delivery typically takes 7–15 business days.
Will I receive tracking information?
Yes. When tracking is available for your shipment, you will receive tracking information by email once your order has been dispatched.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
What if my order is delayed?
Delivery times are estimates and may occasionally be affected by shipping carriers, customs, holidays, weather, or other circumstances beyond our control. If your order has not arrived after the estimated delivery period, please contact our customer service team.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address. If the order has not yet been processed, we may be able to update it. Once the order has been shipped, we may be unable to make changes.
Do you ship internationally?
We offer shipping to selected destinations. Available shipping options and delivery times are displayed during checkout.
Are customs fees or import taxes included?
Depending on your country, customs duties, import taxes, or other additional charges may apply. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
What should I do if my order arrives damaged?
Please contact our customer service team as soon as possible and provide your order number along with clear photos of the damaged product and packaging. We will review the situation and assist you with the next steps.
What if I receive the wrong product?
If you receive an incorrect item, please contact us with your order number and details of the product received. We will review your request and help resolve the issue.
How can I contact customer support?
You can contact us through our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.